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MUL - CDFOS - Certified Data Centre Facilities Operations Specialist [R26] (10-MUL-CDFOSR26)


Description
This is the Multi Language version of the Certified Data Centre Facilities Operations Specialist (CDFOS) course. The following languages are supported in voice and captions: Arabic, French, Spanish, Simplified Chinese, Portuguese, Thai and Vietnamese. At any time, you can switch back to English if you wish to do so.

Note that the course materials are in English. Exam is currently available only in English; Italian, Spanish, Simplified Chinese and Japanese are scheduled for release in Q3 2026.

The CDFOS® is an intensive course packed with a lot of information which brings tremendous value to the participants, enabling them to improve the day-to-day operations of their data centre. The course is fully aligned with the DCOS® (Data Centre Operations Standard).

Complimentary you will receive a free personal copy of the Data Center Operations Standard (DCOS).

By subscribing to this course, you will gain unlimited access for a duration of one year from the date of purchase. In addition, you will receive the student manual and the EXIN exam voucher, which will be processed and emailed to you within 1 to 3 working days from the date of purchase. Our working days are Monday to Friday, from 09:00 to 17:00 Singapore time, excluding Singapore and Malaysia bank holidays.

This course supports subtitles and playback speed. Subtitles can be turned on or off. On small portable devices such as mobile phones, subtitles are loaded automatically but can be turned off.

Please note; If you are residing in Singapore, you are required to add 9% GST to the listed purchase price. EPI reserves the right to disable the login until the GST amount has been settled as part of the purchase.

After course purchase, payment of GST can be made using the following URL: secure payment

For more information on course content and details click here
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Content
  • Introduction
  • Welcome
  • Course Introduction
  • module 1 - service level management
  • Module 1 - Service Level Management
  • 1.1 - Service Level Management
  • 1.2 - Needs Analysis
  • 1.3 - Capability Assessment
  • 1.4 - Service Portfolio
  • 1.5 - Service Catalogue
  • 1.6 - Service Level Agreements
  • 1.7 - Service Level Management - Measurement Criteria I
  • 1.8 - Service Level Management - Measurement Criteria II
  • 1.9 – Reporting
  • 1.10 - Complaint Procedure
  • 1.11 - Customer Satisfaction Management
  • 1.12 - Service Improvement Process
  • Module 1 - Knowledge Test
  • module 2 - safety and crisis management
  • Module 2 - Safety and Crisis Management
  • 2.1 - Safety Disclaimer
  • 2.2 - Common Accidents
  • 2.3 - Safety Rules and Precaution
  • 2.4 - Appointed Safety Staff
  • 2.5 - Safety Manager
  • 2.6 - Operational Health and Safety Manager
  • 2.7 - Air Quality
  • 2.8 – Noise
  • 2.9 - Electro Magnetic Field Radiation
  • 2.10 - Ergonomic Workspace
  • 2.11 - Equipment and Tools
  • 2.12 - Measurement - Test Equipment – Calibration
  • 2.13 - Test and Tag Equipment
  • 2.14 - Arc Flash Study
  • 2.15 - Lock Out - Tag Out
  • 2.16 - Emergency Response - General
  • 2.17 - Emergency Response - Medical Care
  • 2.18 - Emergency Response - Fire Safety
  • 2.19 - Emergency Response – Pandemic
  • 2.20 - Emergency Response - Bomb Threat
  • 2.21 - Emergency Response - Physical Attack - Unrest – Stress
  • 2.22 – Evacuation
  • 2.23 - Safety Awareness
  • 2.24 - Vendor - Supplier Briefing
  • 2.25 - Permit to Work
  • 2.26 - Work Areas - Safety Equipment - Tools – Signage
  • 2.27 - Personal Protective Equipment
  • 2.28 - General Rules in Restricted Areas – Supervision
  • Module 2 - Knowledge Test
  • module 3 - physical security
  • Module 3 - Physical Security
  • 3.1 - Security Policy and Procedures
  • 3.2 - Security Awareness
  • 3.3 - Security Risk Assessment
  • 3.4 - Security Zones
  • 3.5 - Controlled Items
  • 3.6 - Entry Control of Vehicles
  • 3.7 - In- and Outgoing Inspections
  • 3.8 - Delivery of Goods - Holding Area
  • 3.9 - Entry Control of Individuals
  • 3.10 - Physical Access Control I
  • 3.11 - Physical Access Control II
  • 3.12 - General Access and Exit
  • 3.13 - Security Procedures Inside the Building
  • 3.14 - Security Rules for Restricted Areas
  • 3.15 - Badges
  • 3.16 - Key Management
  • 3.17 - Key Management - Physical Keys
  • 3.18 - Key Management - Labelling of Keys
  • 3.19 - Key Management - Issuing of Keys
  • 3.20 - Key Management - Key Usage
  • 3.21 - Key Management - Lost and Compromised Keys
  • 3.22 - Key Management - Revoke Keys
  • 3.23 - Security Monitoring
  • 3.24 - Video Surveillance System
  • 3.25 - Security Staff
  • 3.26 - Physical Inspections - Security Patrol
  • 3.27 - Security Incident Reporting
  • Module 3 - Knowledge Test
  • module 4 - facilities maintenance
  • Module 4 - Facilities Maintenance
  • 4.1 - The Importance of Facilities Maintenance
  • 4.2 - Maintenance Definitions
  • 4.3 - Work Instructions
  • 4.4 - Maintenance Operations Procedures
  • 4.5 - Maintenance Service Situations
  • 4.6 - Service Reports
  • 4.7 - Spare Part Management
  • 4.8 - Spare Part Labelling
  • 4.9 - Spare Part Inventory
  • 4.10 - Tools
  • 4.11 - Housekeeping and Cleaning
  • 4.12 - Contamination Categories and Standards
  • 4.13 - Contamination Measurements
  • 4.14 - Gasses
  • 4.15 - Solids
  • 4.16 - Cleaning
  • 4.17 - Liquids
  • 4.18 - Pests and Rodents
  • 4.19 - Preventive Measures for General Cleaning
  • 4.20 - Water Quality
  • 4.21 - Cable Mining
  • Module 4 - Knowledge Test
  • Module 5 - Data Centre Operations
  • Module 5 - Data Centre Operations
  • 5.1 - Service Desk Function
  • 5.2 - Request Fulfilment
  • 5.3 - Request Fulfilment - Process Activities
  • 5.4 - Incident Management
  • 5.5 - Incident Management - Process Activities I
  • 5.6 - Incident Management - Process Activities II
  • 5.7 - Problem Management
  • 5.8 - Reactive versus Proactive Problem Management
  • 5.9 - Problem Management - Process Activities
  • 5.10 - Change Management
  • 5.11 - Types of Change Request
  • 5.12 - Logging of Change
  • 5.13 - Standard Change
  • 5.14 - Normal Change
  • 5.15 - Assess and Evaluate
  • 5.16 - Change Advisory Board
  • 5.17 - Levels of Change Authorization
  • 5.18 - Emergency Change
  • 5.19 - Permit to Work
  • 5.20 - Rollback Backup Plans
  • 5.21 - Review and Close Change Record
  • 5.22 - Release Management
  • 5.23 - IET and IPVT Testing
  • 5.24 - Staging of ICT Equipment
  • 5.25 - Configuration Management
  • 5.26 - Capacity Management
  • 5.27 - Architectural - Physical Space and Access Route
  • 5.28 - Architectural - Computer Room
  • 5.29 - Architectural - Floor Loading - Risers – Trays
  • 5.30 - Mechanical - Capacity Planning
  • 5.31 - CFM Calculation and Measurement
  • 5.32 - Computational Fluid Dynamics
  • 5.33 - Electrical
  • 5.34 - Telecommunication
  • 5.35 - Automation
  • 5.36 - Floor Management
  • 5.37 - Resource Allocation
  • 5.38 - Pre-installation Check
  • 5.39 - Equipment Installation
  • 5.40 - Post-Installation Check and Activities
  • 5.41 - Decommissioning
  • 5.42 - Equipment Lifecycle Management
  • 5.43 - Test and Reviews
  • Module 5 - Knowledge Test
  • module 6 - monitoring / reporting / control
  • Module 6 – Monitoring / Reporting / Control
  • 6.1 - Monitoring Requirements
  • 6.2 - Facilities Monitoring Matrix
  • 6.3 - Monitoring Matrix – Configurations
  • 6.4 - Sensor and Alarm Point Testing and Calibration
  • 6.5 - Notification Matrix
  • 6.6 – Reporting
  • 6.7 - Trend Analysis
  • 6.8 – Reviews
  • Module 6 - Knowledge Test
  • module 7 - project management
  • Module 7 - Project Management
  • 7.1 - Project Management
  • 7.2 - Project Organization
  • 7.3 - Project Initiation - Scope
  • 7.4 - Work Breakdown Structure
  • 7.5 - Time
  • 7.6 - Cost
  • 7.7 - Project Execution
  • 7.8 - Risk
  • 7.9 - Monitoring and Control
  • 7.10 - Project Change
  • 7.11 - Closing
  • Module 7 - Knowledge Test
  • module 8 - environmental sustainability
  • Module 8 – Environmental Sustainability
  • 8.1 - The Importance of Environmental Sustainability
  • 8.2 - Measurement - Baselining - Trend Analysis
  • 8.3 - Energy Management
  • 8.4 - Power Efficiency Indicators
  • 8.5 - Power Usage Effectiveness
  • 8.6 - PUE Categories
  • 8.7 - Energy Savings
  • 8.8 - Waste Management
  • 8.9 - Water Usage Effectiveness
  • 8.10 - WUE-Source
  • 8.11 - ICT Utilization Management
  • 8.12 – Reporting
  • 8.13 - Service Charging Models
  • 8.14 - Sustainable Energy Usage
  • 8.15 - Renewable Energy Factor
  • Module 8 - Knowledge Test
  • module 9 - governance and compliance
  • Module 9 - Governance and Compliance
  • 9.1 - Document Management
  • 9.2 - Creation
  • 9.3 - Approval
  • 9.4 - Publication
  • 9.5 - Maintenance
  • 9.6 - Archival and Destruction
  • 9.7 - Managing Documents
  • 9.8 - Asset Management
  • 9.9 - Asset Recording
  • 9.10 - Labelling
  • 9.11 - Inventory Check
  • Module 9 - Knowledge Test
  • closing
  • Finalising the Course
  • CDFOS Sample Exam
  • CDFOS Survey
  • Student Exam Guide
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 3 years
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